These terms are between Kajama Studios (“we”) and the shop that signs up for Jibu (“you”). Using Jibu means accepting them.
What Jibu does
Jibu answers your WhatsApp customers on your behalf: in the language they wrote in, using the prices and information you taught it. You can read every reply it sends, take over any chat by typing in it, and correct anything it got wrong.
What you stay responsible for
- —What your shop promises. A reply Jibu sends is a message from your shop. If it quotes a price or promises a delivery, that is your promise to your customer.
- —What you teach it — your prices, your floors, your stock, your rules — and keeping that current.
- —Keeping your WhatsApp Business account in good standing and following WhatsApp's own rules.
- —Not using Jibu to send bulk unsolicited messages, or anything unlawful, misleading or abusive.
The floor price
Where you set a floor for an item, Jibu may bargain above it and never below. That check runs in our code before any message is sent — it is not a suggestion made to the AI. If a reply would break it, the reply is repaired or the chat comes to you.
Your customers' messages
They remain yours. We handle them on your behalf, under the data protection terms, and we describe what happens to them in the privacy notice. You are the one responsible for having the right to message those customers in the first place.
Trial, price and payment
- —Seven days free. No card, no commitment, and it runs on our test number so nothing touches your customers until you connect your own.
- —From KES 2,499 a month after that. Larger plans cover more messages; the ceiling is shown before you pay.
- —Paid by M-Pesa. Card payment is coming; until it is here, M-Pesa is the way.
- —Prices can change. You will be told at least 30 days beforehand, and it only applies from your next billing period.
Messages that cost money
WhatsApp charges for some messages, such as templates sent after the 24-hour window has closed. Those charges are passed through to you at cost and always shown before sending.
Stopping
- —You can cancel at any time in the app. No phone call, no notice period.
- —We may suspend an account that is not paid, that breaks these terms, or that is putting our WhatsApp standing at risk. Where we can, we warn first.
- —After an account closes, your data is deleted within 30 days. Ask beforehand if you want a copy.
What we promise, and what we do not
We work to keep Jibu running and answering, but we cannot promise it will never be down. Jibu depends on WhatsApp, on AI providers and on the internet, and any of them can fail. We do not promise a particular number of sales, replies or results.
If something goes wrong
Neither of us is liable for indirect or consequential loss, such as lost profits. Our total liability to you is limited to what you paid us in the three months before the claim. Nothing here limits liability for fraud, or for anything the law does not allow us to limit.
Changes to these terms
If these terms change in a way that matters to you, we will tell you at least 30 days before it takes effect. Continuing to use Jibu after that means accepting the new terms.
Law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction. If we disagree about something, write to us first — most things are settled that way.
Contact
Kajama Studios. inquiries@kajamastudios.com